Across industries, organizations are confronted with dramatically changing business realities in which a hyperconnected economy and emerging technologies are empowering customers with information and choice like never before. Today’s customers expect more because they know they can get it – which puts the onus on companies to deliver.
Increasingly, customers evaluate companies not solely on price and choice, but on the basis of the overall experience delivered. In this experience economy, customers want convenience – and companies everywhere are pursuing digital transformation initiatives in an effort to keep pace with customer expectations.
While the common theme for these initiatives is extracting value from data-driven intelligence, the specifics of digital transformation can vary dramatically from industry to industry. Here’s a quick overview:
Automotive
In the automotive industry, digital technologies are enabling a new paradigm where the emphasis is less about products and more about delivering “mobility” experiences. By digitizing supply chains and modularizing production capabilities, automotive companies can meet individual customer demands more effectively – and respond to the opportunities that are disrupting the industry.
To learn more, register for the SAP Industries Forum 2020: Automotive.
Banking
In the banking industry, organizations are using intelligent technologies like artificial intelligence (AI), machine learning, blockchain, and advanced analytics to drive digital transformation and keep pace with the competition. Increasingly, consumers expect a superlative digital experience from their banks – and today, it is the human experience that is the new disruptor.
To learn more, register for the SAP Industries Forum 2020: Banking.
Consumer products
In consumer products, companies seek to balance the need to earn new revenue and maximize profits with the growing requirement to deliver the personalized products and outcomes that consumers expect. At the same time, customers no longer want to simply buy products – they want to be inspired and educated by brands that share their values.
To learn more, register for the SAP Industries Forum 2020: Consumer Products.
High tech
In high tech, companies face shrinking lead times and intense cost pressures. In response, companies are transforming traditional linear supply chains into intelligent, distributed, responsive global supply and demand networks that work more effectively as customer purchasing habits change and the industry paradigm moves to “everything as a service.”
To learn more, register for the SAP Industries Forum 2020: High Tech.
Industrial manufacturing
In industrial manufacturing, the drive toward “Industry 4.0” is now moving beyond automated manufacturing to encompass the entire supply chain. Increasingly, companies seek ways to deliver the lot size of one on a global scale based on outcome-based models that focus on customer priorities and experiences.
To learn more, register for the SAP Industries Forum 2020: Industrial Manufacturing.
Insurance
In the insurance industry, organizations are rethinking their financial processes and leveraging intelligent technologies to run more efficiently, meet changing regulatory requirements, and reduce risk. The focus is on delivering a superior customer experience to differentiate products, attract new customers, and reduce churn.
To learn more, register for the SAP Industries Forum 2020: Insurance.
Oil and gas
In oil and gas, companies seek to drive down costs and eliminate high-touch, manual processes by digitalizing end-to-end production processes with help from intelligent technologies. At the same time, some of the biggest players in the industry are increasingly collaborating to develop market-standard upstream digital solutions in the public cloud.
To learn more, register for the SAP Industries Forum 2020: Oil and Gas.
Professional services
In professional services, organizations facing competition from agile new entrants are responding by delivering innovative digital services and offering outcome-based engagements to their clients. One key to success is to better manage an evolving global workforce with new ways of working.
To learn more, register for the SAP Industries Forum 2020: Professional Services.
Public sector
In the public sector, organizations are reimagining service-delivery models with emerging technologies while at the same time keeping a focus on the core purpose of protecting and serving the community. The goal is to better understand citizens and their circumstances in order to provide relevant services at every stage of their lives. To learn more, register for the SAP Industries Forum 2020: Public Sector.
Retail
In retail, shoppers demand healthy choices, greater convenience, and instant gratification. Increasingly, they also demand that retailers demonstrate sustainability. To succeed in this context, retailers seek to become more customer-centric – using intelligent technologies to deliver engaging and profitable customer experiences.
To learn more, register for the SAP Industries Forum 2020: Retail.
Utilities
In the utilities industry, organizations strive to accommodate their customers’ changing attitudes and energy preferences in the face of climate change. Today, the industry is at the center of a massive global shift towards sustainability in which utilities are adopting a cloud-first strategy to become nimbler and more efficient.
To learn more, register for the SAP Industries Forum 2020: Utilities.
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