Workforce Adoption drives your Customer Success

SAP completed a study with the IDC in 2018 that demonstrates the kind of positive outcomes and value that an investment in training and enablement does for SAP customers:

  • This study showed that implementation teams that are well trained can save 10% of the software development time.
  • Support calls can be reduced by between 20% – 62% when administrators are well trained, along with a 27% reduction in esculations which makes a huge difference to the successful adoption of SAP software.
  • There was also a significant improvement in the key performance measures for end-users by a 7-13 times on a range of SAP systems – SAP Customer Experience, SAP Ariba , SAP SuccessFactors & SAP S/4HANA.

Organisational satisfaction with SAP solutions is 15% higher when system administrators are “well training”.